Frequently Asked Questions...

Q: I am completely satisfied with my current provider so why should I change?
A: Our desire to do more than just putting medications in bubble packs has led to a protocol that produces more accurate medication passes, increased nursing to patient contact, decreased paperwork and increased efficiency for medication utilization. Status quo won’t work for us. By taking a “hands on” approach we have changed the day-to-day operations of the medication system. We have made it “simply better.”

Q: What makes your system so different from other pharmacies?
A: For the past three and one half years we have been on-site within a 190-bed Mental Health facility. Over this time our pharmacy staff has had a unique opportunity to witness the day-to-day challenges the nursing staff. The result of this day-to-day relationship with nursing is the creation of a seamless system between the pharmacy and nursing. The pharmacy has lessened the burden placed on nursing staff through the creation of new systems and by raising the standard of expectations of day-to-day pharmacy operations.

Q: What made you decide to do things differently than everyone else?
A: For 10 years prior to starting Rockhill LTC Pharmacy our Director of Pharmacy, Stacy Bell, was a consultant pharmacist traveling all over the states of Kansas and Missouri. All of his facilities shared several common problems e.g. paper juggling, performing a med pass within the required time frame, carrying out order changes correctly, admit paperwork and maintenance of the entire medication system. It was generally accepted that that’s just the way the system is for long-term care. He and the facilities we serve believe our patients deserve better.

Q: If something happens late at night how will I know that the needs of my residents will be met?
A: Our services are provided 24 hours a day 7 days a week including holidays. You will always be able to talk to one of our staff.

Q: Can I get my families prescriptions filled at your pharmacy?
A: We are currently licensed as a Closed-Door pharmacy and our services are limited to those who reside within Residential, as well as Long Term Care Facilities.

Q: If one of my residents receives a new order will they have to wait until that night to receive that medication?
A: Not all new orders necessitate the need for emergency delivery. Those that do will be delivered to your facility accordingly. Our goal is, and will remain, to have the interest of your residents at heart. We will adjust deliveries as needed to meet the needs of our customers.